Retail Operations Coordinator Madrid

Store Madrid

Full-time

Permanent employee

Your tasks

Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.
Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.
Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.
Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.
Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.
Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.
Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.
Build, maintain and expand a portfolio of clients, including private collectors, corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.
Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.
Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.
Create positive buying experiences through personalised, service-oriented customer care.
Support the management and development of employees, including daily coordination and delegation of tasks.
Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.
Develop external partnerships and commercial opportunities that can generate new clients, visibility and sales for the store.

Your profile

Proven experience in a similar position, ideally in upscale retail, luxury, art, galleries or a comparable environment.
Strong sales and business-development mindset, with the ability to proactively generate new business and develop a client portfolio.
Comfortable with prospecting, outbound sales, client follow-up and building new commercial relationships.
Entrepreneurial thinking, highly results-driven approach and willingness to take responsibility.
Independent, organised and hands-on, with strong planning and coordination skills.
Strong communication, negotiation and relationship-building skills.
Customer-focused, with a good understanding of service and quality.
Confident, friendly and polished appearance.
Flexibility, reliability and ability to work as part of a team.
Enthusiasm and affinity for TASCHEN’s publishing programme.
Existing contacts in the Spanish art, design, architecture, luxury or cultural scene are a strong advantage.
Very good knowledge of Spanish and English, both written and spoken.
Confident working with MS Office and ideally CRM/customer management systems.

We offer

The opportunity to work with an exciting international product portfolio and diverse clientele
A dynamic, international work environment with room for personal and professional growth
A motivated, supportive team across cultures, generations, and departments
An attractive bonus system directly linked to your sales performance

Chi siamo

Stiamo cercando persone brillanti, motivate e stimolanti da inserire nel nostro team internazionale.

TASCHEN è il maggiore editore mondiale di libri d’arte, con sede centrale a Colonia e filiali a Berlino, Bruxelles, Hong Kong, Londra, Los Angeles, Madrid, Miami, New York, Parigi e Tokyo. Da oltre 40 anni la nostra missione è quella di pubblicare e distribuire in tutto il mondo libri innovativi illustrati di arte, architettura, design, moda, cinema, lifestyle, viaggi, fotografia e cultura pop. Aspiriamo a essere inclusivi, indipendenti e ispiratori.